TY  - BOOK
AU  - Baran, Roger J  .
TI  - Customer relationship management / 
SN  - 978-81-315-0518-2
U1  - X7295:8 
PY  - 2008///
CY  - New Delhi : 
PB  - Cengage Learning India Private Limited , 
KW  - Management- Customer Relationship
ER  -